Exchanges & returns
If you are not happy with an item, MULIER STORE allows returning it within fourteen (14) calendar days of receiving your order whenever the item is unused and undamaged. To this effect, within five (5) calendar days of receiving the products you have to request MULIER STORE the said return by email to email@example.com.
User shall return the item by certified post to MULIER STORE postal address: Carrer de la Rutlla 106 2º 1ª, 17003 Girona, Spain. Delivery charges on Products to be returned or exchanged shall be at User’s expense. In no case will MULIER STORE accept returns made upon delivery.
Returns will be accepted only if returned products meet the following conditions:
- User shall print the RETURNS FORM sent. Once printed, User shall complete the returns form and enclose it with the items returned. User shall also provide a bank account number so that MULIER STORE may refund the appropriate amount (purchase cost less the cost of shipping).
- The not-wanted product shall be returned in perfect conditions and in its original package including everything sent with it.
- Product shall be securely wrapped in the same manner it was delivered to ensure it reaches our store with maximal warranty.
After inspecting the product, we will inform you if you are entitled to be refunded the amounts paid. The refund shall be made as soon as possible and – in any case – within thirty (30) calendar days of us receiving cancellation notice. MULIER STORE reserves the right to refuse refunds if the supplied products were clearly used or if they do not meet the above mentioned conditions.
If the product is faulty or if it does not match the order made, User must email firstname.lastname@example.org within five (5) calendar days of reception informing that he/she wishes to exchange or return it. User must then return the product by certified post to MULIER STORE address: Carrer de la Rutlla 106 2º 1ª, 17003 Girona, Spain within fourteen (14) calendar days of receiving the order.
Product must meet the return conditions. Once the product is received, MULIER STORE will check if these conditions have been met and will send a new product or will refund the amount. MULIER STORE reserves the right to refuse refunds of products where it is apparent that they were used and/or if they do not meet the above mentioned conditions. Return costs because of defect or wrong product shall be at MULIER STORE’s expense.
To exchange an item for an alternative product, it shall be returned for refund and then purchase a new item separately.